As Program Manager & Lead Instructional Designer (consultant turned full-time), I lead full-cycle development of scalable training programs for over 1,000 animal hospitals, aligning learning with clinical safety, operational efficiency, and revenue goals.
Consulting with executives and medical leaders to scope innovative solutions, including interactive simulations, role-based pathways, and blended delivery networks.
Designed a fully-voluntary training program to reduce radiation exposure in veterinary radiology, blending on-demand videos with LMS tracking for exam-room accessibility across 1,000+ hospitals.
Key Outcomes•58,800 views•3,394 unique opt-in users•1,678 watch hours (100% voluntary engagement)•52.6% fully completed; 9k + participants
Consulted with Talent, Culture, and Leadership to build a comprehensive role-based curriculum and an accompanying SharePoint hub with integrated Google Analytics supporting the company-wide launch of the PDP.
Key Outcomes:
•23,087+ visits (13,729 in last 90 days)•1,991 unique users
•Significant reduction in support queries
Tied to $16.4M Year-1 revenue potential.
Key Outcomes•81% learners report improved data interpretation
•85% pass rate
Pioneered industry-first programs:Medical Transcription and Pet Cancer Care; winning external partnerships and certifications.
